FAQ

1. What products do you sell?

We specialize in high-quality wall panel pictures, canvas art, and home decor prints.

2. Where are you located?

Our physical store is located at:
287 Hackney Rd, London E2 8NA, United Kingdom

3. Do you ship internationally?

Currently, we only deliver to addresses within the United Kingdom (England, Scotland, Wales, and Northern Ireland).

4. How long does delivery take?

Standard delivery within the UK typically takes 3–5 business days after your order has been processed.

5. What are your shipping costs?

  • Standard Shipping (3–5 business days): Flat rate £4.95

  • Free Shipping on orders over £50

6. Can I pick up my order in-store?

Yes, customers in London can select Free In-Store Pickup. Pickup orders are usually ready within 1 business day. You will receive an email when your order is ready.

7. How do I return a product?

We accept returns within 30 days of delivery. Items must be unused and in their original packaging. Please contact support@Londonpicturecentre.shop to initiate a return.

8. How do I get a refund?

Once we receive and inspect your returned item, we will notify you of approval or rejection. Approved refunds are processed to your original payment method within 5–10 business days.

9. What if my order arrives damaged?

If your order arrives damaged, please contact us within 48 hours with photos of the product and packaging. We will arrange a replacement or refund at no extra cost to you.

10. How can I contact you?

You can reach us via:

11. Can I change or cancel my order?

Orders can be modified or canceled before they are shipped. Please contact us as soon as possible to request a change.

12. How secure is your website?

Our website uses SSL encryption to protect your personal information and payment details.

13. Do you offer gift cards or vouchers?

Currently, we do not offer gift cards.

14. Can I track my order?

Yes, once your order is shipped, you will receive a tracking number via email.